RUFAI
TOURISM
Rufai Turizm ofisinin önünde kendi Vito araçlarımız

Contact

We answer your questions around the clock

Airport meet and greet
IST · SAW · AYT · BJV · TZX
Fixed-price guarantee
No surprise charges
Arabic-speaking driver
Professional team
24/7 support
Our team is always reachable
WhatsApp

WhatsApp

The fastest way to reach us — tap and start chatting.

Message on WhatsApp
Response time
We usually reply to WhatsApp messages within an hour.
Languages we speak
Arabic, Turkish and English
Working hours
24 hours a day, 7 days a week
Email
info@rufaiturizm.com
Location
Karadolap, Konfor Sk. No:1 D:7A, 34220 Eyüpsultan, İstanbul

What we can help with

What to include in your message

Whether we can send a fixed price and a draft programme the same day comes down to these six lines. Without them we have to ask first, and a day is lost.

  1. 1

    Your dates

    Arrival and departure. Prices move with the season and availability depends on the date — a figure given without dates is a guess.

  2. 2

    How many, and any children

    Adults, children and the children's ages. We prepare the vehicle type and child seats from this; a Vito takes up to six people with luggage.

  3. 3

    Which airport

    Istanbul Airport or Sabiha Gökçen — more than an hour separates them. If you have the flight number, send it; that is how we track the flight.

  4. 4

    Hotel name or district

    The full hotel name if it is booked, otherwise the district you have in mind. Two districts from the same airport can differ by half an hour.

  5. 5

    What you want

    A transfer only, a single day tour, or a day-by-day programme. If you want hotels and flights arranged too, say so.

  6. 6

    Luggage and anything special

    Extra suitcases, a pushchair, a wheelchair, or an older relative who finds walking difficult. These change the vehicle and the plan.

If you do not know all of it, write anyway — we start with what you have and fill in the rest together. We reply in Arabic, Turkish or English.

What happens after you write

When your message reaches us, five steps follow, and all of them stay inside the same conversation.

  1. We fill in what is missing

    Dates, how many people, which airport, which hotel. If those four are there we go straight to a price; if not, we ask for them first — which is why the six lines above save a whole round trip.

  2. A written quote goes out

    The total, what is included, what is not, and a day-by-day draft if the programme runs several days. The figure does not stay spoken; it sits in your hand and you can compare it.

  3. You approve, and the confirmation stays put

    The booking opens; dates, vehicle and the room type if there is a hotel booking all stay in the same conversation. The price does not change after that point — nothing is added later under the name of parking, bridge tolls or waiting.

  4. One last message before the trip

    The driver's name, the plate number and exactly where you will be met. For airport pickups we follow your flight by its number: a late landing moves the time by itself and no waiting fee appears.

  5. Your counterpart does not change during the trip

    If something goes wrong you write to the same number. What is said during the trip can be put right; what is said after you fly home only goes on the record.

Why everything runs over WhatsApp

There are four practical reasons we run the correspondence over WhatsApp.

  1. It stays in writing

    Airport names, flight numbers, hotel addresses and prices are the easiest things to mishear on a call. In writing, both sides hold the same text, and no conversation on arrival begins with “that is not what I said”.

  2. Free from abroad

    Calling from abroad is charged; WhatsApp is not. A correspondence that starts weeks before you fly to Türkiye should not cost you anything.

  3. Writing Arabic is easier than speaking it

    The other side reads the message and answers after thinking, names and numbers are written correctly, and a screenshot, a hotel link or a photo of a ticket can go straight across when needed.

  4. The decision is made inside the family

    Forwarding the quote is one tap: everyone sees the same figure and the same programme exactly as it is, with nobody relaying what they heard from someone in between.

Where we operate

Prices are per vehicle, not per person. The final amount is confirmed on WhatsApp by date and party size.

Tap where you are going and WhatsApp opens with that place written in.

Frequently Asked Questions

What our guests ask most

All questions

Didn't find your answer?

Didn't find your answer?

Write to us and we will come back the same day. Arabic, Turkish and English.

Message on WhatsApp
Gece Boğaz Köprüsü ve İstanbul silueti

Let us plan your trip today

Send us your dates and party size, and we will come back the same day with a fixed price and a draft programme.

Message on WhatsApp
TÜRSAB — Association of Turkish Travel Agencies

Travel agency licensed by the Turkish Ministry of Culture and Tourism

Licence No: 12539

Verify in the TÜRSAB register

Every transfer is licensed, insured and registered.