Vito VIP Vehicle Service

So we give you the price while we talk: send your dates, how many you are and where you are going, and we send the total the same day. The figure we give does not change on arrival.

Included: fuel, parking, bridge and motorway tolls, and the driver's own costs. Nothing comes out of your pocket along the way. Not included: museum entry tickets, lunch and tips — and tipping is not obligatory; nobody will ask.

The charge is per job, not per hour. An airport pickup is one job; an eight-hour city tour is another. Which job we are talking about is clear from the start of the conversation.

The honest arithmetic: with six people seated, the space behind takes two large suitcases and some hand luggage. A family of six arriving with six large cases does not fit in one Vito — and saying so at booking is better than discovering it at the airport.

In that case we send a second vehicle, and it comes from our own fleet. We do not take a booking and hand it to another company; the second car is the same model with the same team.

We do not have a single ten-seater, a minibus or a coach. Our fleet is built on one model and we are not changing that — the vehicle you see on the site is the one that meets you. For larger groups, two or three Vitos go out.

Child seats cost nothing extra but are not kept in the vehicle; you need to give the child's age at booking so it is fitted for that day.

A one-way transfer is a single journey: airport to hotel, hotel to airport, or between two cities. The driver drops you and the job ends. If your arrival time is fixed and you do not need a car during the day, this is the right one.

With a car for the day, the vehicle and driver stay with you throughout. You get out where you like, look around and come back; the driver waits, parks and takes you to the next stop. On shopping days, when more than one district is being visited, or when travelling with a small child, the difference is large: you are not hunting for a car at every stop.

Which suits you usually comes down to this: more than two stops in the day means a car for the day; otherwise a one-way transfer makes more sense.

There is a third arrangement: intercity transfer. Going from Istanbul to Sapanca or Bursa and back the same day is not a one-way transfer but a full day's work.

The driver knows the route, parks, waits and returns you to the hotel at the end of the day. He tells you about what you are passing and points you to restaurants and shopping. He fits prayer and meal breaks into the programme as you want them.

But a driver is not a licensed guide. In Türkiye, commentary inside museums and archaeological sites belongs to the licensed tourist-guiding profession, and a driver may not legally do it. On city tours an Arabic-speaking guide accompanies you; on some nature and shopping routes the Arabic-speaking driver takes on the guiding. We tell you plainly which applies to your programme before you book.

The same driver stays with you for the whole trip. You do not explain everything again each morning — with small children, the difference shows on the second day.

Airport meet-and-greet is available at five airports — Istanbul Airport (IST), Sabiha Gökçen (SAW), Antalya (AYT), Bodrum–Milas (BJV) and Trabzon (TZX). You are met at the arrivals gate with a name board; because we track the flight by its number, a delay simply moves the pickup and waiting is not charged.

Bursa and Sapanca do not count as separate areas: both are day trips from Istanbul and the car sets out from Istanbul. Bursa is two hours by ferry, Sapanca an hour and a half to two by road.

We also do intercity transfers, but only where the distance is reasonable. Istanbul to Trabzon is over a thousand kilometres and takes a full day each way by road; at that distance flying is the only sensible option, and we meet you on arrival.

The message we send you contains: the total, how many hours the car stays with you, the route, the meeting point and time, and confirmation of a child seat if you asked for one. Those four or five lines close off almost everything that could be argued about later.

No extra charges appear along the way for parking, bridges or fuel. If you want to add a stop to the programme — which happens often — the driver relays it, and if there is a difference we say so at the time; it is not added to the bill afterwards.

We do not rent without a driver. The Vito goes out only with its driver; arriving with someone who knows the city and speaks Arabic is the point of this service. For guests who want to drive themselves there are car rental companies, and that is a different business.