Frequently Asked Questions

Published prices are fixed and confirmed before booking. There are no extra fees or surprises on arrival.

Yes, all our tours are accompanied by a fluent Arabic-speaking guide or driver.

The Mercedes Vito comfortably seats up to 6 passengers with luggage. For larger families we arrange more than one vehicle.

Yes. We track your flight, meet you at the arrivals gate with a name sign, and help with your luggage.

Booking takes minutes over WhatsApp. We agree on the program and price; you can pay on arrival or in advance, as you prefer.

Every tour we run is private. You are never merged with a group you do not know; the vehicle, the driver and the programme are yours alone. That is why prices are quoted per vehicle rather than per person.

We track your flight. If it is delayed the driver comes at the new time and we do not charge for waiting. If you are held up at baggage claim, the driver waits for you there too.

Yes. We take prayer times into account when building the programme and stop at mosques along the route, and we point you to restaurants with halal options for lunch.

Yes — just tell us your child's age when you book. Baby and child seats are free of charge, but we do need to know in advance.

We quote in euro with the dollar equivalent alongside. Payment is in cash or by transfer during your trip; we do not ask for a deposit to hold a booking.

Yes. Cancellations made more than 24 hours before the programme starts are free of charge. If your plans change, a WhatsApp message is enough.

Yes. We are based in Istanbul but arrange transfers and tours to Bursa, Sapanca, Trabzon, Bodrum and other cities on request. On intercity journeys the same vehicle and driver stay with you.